Our Client-Centric Process
This is what you can expect when working with us
WHERE WEST MICHIGAN TURNS TO MAKE THEIR HOUSE A HOME SINCE 2018
Our Process that's designed around you
We want you to feel as little stress as possible before and during your remodeling project.
This is why we dedicated a whole page on our website to outlining our process.
It makes it less stressful because you’ll know what to expect instead of having to guess.
Our process is streamlined for efficiency and transparent to help put you more at ease.
Check it out below!
10 Easy Steps Towards Your Amazing New Home
This is the process we go through with each of our wonderful clients.
1. Fill Out Our Form
Let us know all the details about the project you have in mind. We want to know your vision for your entire home, kitchen, bathroom, and more.
2. Phone Consultation
We’ll quickly contact you and have a more detailed conversation about what goal you have in mind for your home.
3. In-Home Consultation
We have an in-home consultation for a $199 fee. This includes walking through the project to inspect and dream about possibilities. We will talk details and take soft measurements to start visualizing what you want it to look like.
We then we host you at the Delight In Design Studio to present to you our ideas, 3D renderings, and samples of products we have selected custom to your project.
4. Design Phase & Contract signing
We design your new home space according to your vision. Our advanced design software can show you exactly what the finished product will look like. This helps eliminate any doubts, anxiety, and stress you may have. It also ensures you’re in full control of how your home will look.
We also discuss more technical aspects like budget, timeline, materials, and plan the whole project. When we’re on the same page, we look over the contract together to ensure you have all the information you need and are comfortable with every detail.
5. Contractor Day
Our clients love contractor day! This is the day you get to meet your crew. The team will meet at your home to go over proposed scope of work and ensure our budget, timeline and schedule are all in sync.
6. We get to work
We work our remodeling magic so that, before you know it, your home is updated and upgraded.
Once the remodeling is done, we’ll have our designers and crew go through the project ensuring every detail is finalized.
8. Post-Job Walkthrough
We do a final walkthrough to ensure our project is perfect. We also will schedule picture day where your designer will stage the space and professional photos will be taken.
9. 1-Year Warranty
We offer a 1-year labor and systems warranty. You’ll also benefit from the manufacturer’s warranty on materials. If something happens that is within our control and included in the warranty and contract, we’ll come in and fix it for you at no charge.
10. 6 Month Follow-Up
We will personally check in after 6 months to ensure everything is still in good condition and to your liking. After the 1-year warranty, fee free to call us about anything else we can assist with in your home on future projects.
What Our Customers Say
Each one of our clients is part of our family, and we treat them with the respect and love they deserve. Here are some of the wonderful reviews they've been kind enough to leave for us.