Our Client-Centric Process

This is what you can expect when working with us

WHERE WEST MICHIGAN TURNS TO MAKE THEIR HOUSE A HOME SINCE 2018

Small kids corner

Our Process that's designed around you

We want you to feel as little stress as possible before and during your remodeling project.

This is why we dedicated a whole page on our website to outlining our process.

It makes it less stressful because you’ll know what to expect instead of having to guess.

Our process is streamlined for efficiency and transparent to help put you more at ease.

Check it out below!

10 Easy Steps Towards Your Amazing New Home

This is the process we go through with each of our wonderful clients.

Pen filling out contact form

1. Fill Out Our Form

Let us know all the details about the project you have in mind. We want to know your vision for your entire home, kitchen, bathroom, and more.

Phone call

2. Phone Consultation

We’ll quickly contact you and have a more detailed conversation about what goal you have in mind for your home.

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3. In-Home Consultation

We have an in-home consultation for a $199 fee. This includes walking through the project to inspect and dream about possibilities.  We will talk details and take soft measurements to start visualizing what you want it to look like.

We then we host you at the Delight In Design Studio to present to you our ideas, 3D renderings, and samples of products we have selected custom to your project.

Design sheet and pencil

4. Design Phase & Contract signing

We design your new home space according to your vision. Our advanced design software can show you exactly what the finished product will look like. This helps eliminate any doubts, anxiety, and stress you may have. It also ensures you’re in full control of how your home will look. 

We also discuss more technical aspects like budget, timeline, materials, and plan the whole project. When we’re on the same page, we look over the contract together to ensure you have all the information you need and are comfortable with every detail.

Contract and quill

5. Contractor Day

Our clients love contractor day! This is the day you get to meet your crew.  The team will meet at your home to go over proposed scope of work and ensure our budget, timeline and schedule are all in sync.

Business person in hardhat

6. We get to work

We work our remodeling magic so that, before you know it, your home is updated and upgraded. 

Shield

7. Punchlist

Once the remodeling is done, we’ll have our designers and crew go through the project ensuring every detail is finalized.

Tool kit

8. Post-Job Walkthrough

We do a final walkthrough to ensure our project is perfect. We also will schedule picture day where your designer will stage the space and professional photos will be taken.

Shining diamonds

9. 1-Year Warranty

We offer a 1-year labor and systems warranty. You’ll also benefit from the manufacturer’s warranty on materials. If something happens that is within our control and included in the warranty and contract, we’ll come in and fix it for you at no charge.

Handshake

10. 6 Month Follow-Up

We will personally check in after 6 months to ensure everything is still in good condition and to your liking. After the 1-year warranty, fee free to call us about anything else we can assist with in your home on future projects.

What Our Customers Say

Each one of our clients is part of our family, and we treat them with the respect and love they deserve. Here are some of the wonderful reviews they've been kind enough to leave for us.

Delight In Designs
4.9
Based on 48 reviews
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Heather NoordykeHeather Noordyke
14:44 16 Jan 23
We could not be happier with our new kitchen designed by Leah Velzen @ Delight In Designs! The new layout with the island creates great flow and organization. We absolutely love the cabinetry with the 2-tone colors. The tile, lighting and brushed bronze accents give such beautiful aesthetics.Leah did a fantastic job putting special features into our cabinets as well. From the knives and spatula drawer, the spice drawer to the pull-out pantry shelving drawers. We ended up with an elegant yet functional kitchen that felt like home right away.Leah was always on top of the schedule and provided great follow-up with any questions that came along. ~ the Noordykes
Mary Jo CzarneckiMary Jo Czarnecki
02:34 14 Sep 22
Great design staff. We already had a contractor and I’m disappointed that we were not able to use the Delight in Design crew. The dining room cabinets were an addition so we didn’t go with our contractor for install. They did a great job with attention to detail. In fact they took the time to adjust things in the kitchen, tightening up hinges and leveling doors. Something they did not have to do. Would highly recommend the whole team.
Nancy WalderNancy Walder
18:17 31 May 22
Cate was great to work with. We did extensive updating to our main living/kitchen area, her expertise provided guidance with our choices throughout the project.The Delight In Design team were easy to work with, the crew were knowledgeable craftsmen and they maintained a very clean work area.We couldn’t be more pleased with the end result!
Annette MillerAnnette Miller
11:10 24 May 22
We had Delight in Designs design and install new countertops, sinks and faucets in our master bath. They arranged for countertop template, installation and plumbing hookups. We asked that the tear out of the old sinks and countertops be included in the bid, which wasn't. In the end, they made things right, because of that we can give them 5 stars on their job and professionalism.
Kara NabkeyKara Nabkey
14:20 25 Apr 22
Amazing transformation to our home! Delight in Designs was incredible to work with from day 1 to date of completion! The entire team was fantastic!We feel like we live in a new home again and highly recommend!They were professional, timely, great with communication, great attention to detail and love that they were able to handle every aspect of the project. Five stars just isn't enough to reflect how happy we are!
Tessa MisnerTessa Misner
14:47 04 Apr 22
I have shopped in this quaint adorable store for years. It allows me to not only support a small business but I'm also met with a creative team of employee's who can offer more in depth services such as design and full remodels!! Love love their team!
Douglas HelmsDouglas Helms
20:34 23 Mar 22
Clean,fresh, well cared for inventory and kind, helpful staff at all levels.
Aaron VanderWallAaron VanderWall
12:44 29 Nov 21
Jessica and her team are truly great at what they do. From the designers to the contractors doing the work, no detail is left behind! They stay on schedule (which is remarkable in its self) and do it all at a fair price. Highly recommend calling!
Tim CaywoodTim Caywood
02:40 29 Nov 21
It was a pleasure working with the team at Delight & Design on our kitchen renovation project. The designer and her entire team did a great job guiding us through this process helping with decisions and excellent communication along the way. We couldn't be happier with the outcome of our new kitchen.
Linda GogochaLinda Gogocha
16:35 25 Oct 21
Jessica was amazing to work with. She staged my home that I had for sale in Rockford. The furniture and accessories she selected were beautiful and made the house feel very classy. I highly recommend Jessica and her team. 5 stars.
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